Evo Gaming's Privacy Policy

Welcome to Evo Gaming. This privacy policy ("Policy") explains how Evo Gaming ("we", "our") collects, uses, stores, and protects your personal information. This Policy applies whenever you use our website, app, or any of our services.

Evo Gaming believes privacy is a fundamental right. While providing you with the best gaming experience on our platform, we ensure your data is fully protected. After reading this privacy policy, you will have a clear understanding of what information we hold and why.

By using our platform, you agree to this privacy policy. If you have any concerns, please contact us before using our services.

Evo Gaming only collects the information needed to deliver the best gaming service to you. We never ask for excessive or unnecessary data.

a) Information provided at the time of registration:

• Full name & date of birth (for age verification)
• Email Address & Mobile Number
• Residential address & country
• Preferred Currency & Language
• Username and password (encrypted)

b) Information for KYC Verification:

• Copy of National ID or Passport
• Driving license or government-issued ID
• Utility bill or bank statement for address verification
• Selfie photo (for identity verification)

c) Financial Information:

• Mobile banking number (bKash, Nagad, Rocket)
• Last four digits of debit/credit card
• Transaction history and amounts

d) Automatically Collected Information:

• IP Address & Device Type
• Browser type and operating system
• Time spent on the platform & pages visited
• Gaming Activity & Betting History
• Information Collected via Cookies & Tracking Technologies

Evo Gaming uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary.

Evo Gaming never sells, rents, or commercially transfers your personal data to third parties. However, there are limited circumstances where information may be shared:

• Payment Processors: bKash, Nagad, Rocket, and card payment gateways only receive the information necessary to process your transaction.
• Identity Verification Services: Required documents are shared with licensed verification agencies to complete KYC.
• Legal Authorities: Information is provided in response to valid orders from courts or regulatory authorities.
• Anti-Fraud Services: With industry-standard service providers for fraud detection and prevention.
• Business Transfer: In the event of a merger or acquisition, you will be notified in advance.

In all of the above cases, we ensure that third parties adhere to the same standard of privacy policy.

Your information is stored on secure, encrypted servers. We do not retain any data beyond the specified retention periods.

• Account Information: For the duration the account is active and for 5 years after closure.
• Financial Transaction Records: Retained for up to 7 years due to legal requirements.
• KYC Documents: Up to 5 years after verification is complete.
• Customer Support Contact: Up to 2 years after resolution.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Analytics Data: In anonymized form for up to 2 years.

Once the retention period expires, data is automatically deleted or anonymised in a secure manner.

Evo Gaming uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Used to maintain your login session and support security features. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language, theme, and game settings.
• Analytics Cookies: To understand platform usage, on a fully anonymous basis.
• Marketing Cookies: To show you relevant ads, only with your consent.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

As an Evo Gaming user, you have full control over your own data. We respect these rights and are here to help you exercise them:

• Right to Access: You have the right to know what information we hold about you.
• Right of Access: You can request a copy of the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Where there is no legal obligation, you can request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Portability: You can request a copy of your data in a readily readable format.
• Right to Object: You may object to marketing communications or specific types of data processing.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights, please contact our support team. We will respond to your request within 30 business days.

Evo Gaming protects your information using industry-leading security technology. Our security infrastructure is continuously updated.

• 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced technology to defend against external attacks.
• Regular Security Audits: Independent security experts regularly audit our systems.
• Staff Training: Only authorized personnel have access to specific data.
• Real-Time Monitoring: A system for instantly detecting suspicious activity.
• Data Backup: Regular backups are maintained across multiple secure locations.

Evo Gaming strictly does not provide services to anyone under 18. We take special care to protect the data of minors.

• Age verification is mandatory at the time of registration.
• Additional KYC verification is carried out in suspicious cases.
• If a minor is identified, the account is closed immediately.
• Any data collected from a minor by mistake is deleted immediately.

If you believe a minor is using our platform, please notify us immediately.

Evo Gaming may update this privacy policy from time to time. For any significant changes:

• We will send you advance notice to your registered email address.
• A clear notification will be displayed on the platform.
• You will be given the opportunity to provide consent before any new policy takes effect.
• Archives of previous policies will be available for up to 3 years.

Continued use of the platform after any changes constitutes your acceptance of the updated policy.

Our dedicated privacy team is available at all times for any privacy-related questions, requests, or complaints.

We typically respond within 24 hours. Complex matters may take up to 30 business days.